10 questions. Takes about 3 minutes. Find out where your firm stands on the Service Economics Maturity Model — and what it takes to move forward.
1. How does your firm currently track the profitability of individual engagements?
2. When you discover a margin problem on an engagement, how old is the data?
3. How well do you understand the cost of AI usage in your service delivery?
4. If a client asked 'how much of this engagement was delivered by AI?', could you answer?
5. How do you price engagements that involve significant AI delivery?
6. How does your firm handle governance of AI usage in client delivery?
7. How connected are your delivery, finance, and sales data?
8. How do you currently manage utilisation and capacity?
9. How often do you review service economics metrics as a leadership team?
10. Where would you place your firm's overall service economics maturity?
Answer all 10 questions to see your result.